Most companies will have, or develop one soon I believe, a benchmark of sensing the workplace climate by how many formal grievances have been raised.
Mandatory Mediation - Advantages and Disadvantages
Many people are nervous, anxious, afraid of bringing up conflicts in the workplace, believing they will not be believed, or they will be dismissed or not empathised with and helped. They might trust HR, they might not and the odds are more towards the latter. That's not an insult, that's just the reality in conflict situations, especially if there...
Here are a few basic considerations which may impact the question of when to mediate a conflict:
Try not to minimise the other person's feelings (e.g., "What are you whining about? That's not so bad.").
If you have a dispute with another person or business, which you want resolved, you can first propose to the other side to mediate the case. If you are uncomfortable with that option, then you can make the first call to the mediator and ask the mediator to approach the other side with the invitation to mediate. A well-trained mediator...
Conflict can indeed be transformed to help you meet business objectives.